Product
Can I really sleep in these earrings?
Yes — that's exactly what they're designed for. The round-back design sits flush against your skin with zero pressure or poking, so you can wear them comfortably through the night without marks, soreness, or irritation.
What makes round-back earrings different from regular earrings?
Traditional earring backs stick out and press into your skin, especially when lying down. Our round-back design eliminates that completely — the back sits smooth and flush, making them comfortable for 24/7 wear.
What materials are used?
Lulee earrings are made from genuine 925 sterling silver — a high-quality, durable material loved for its beautiful finish and long-lasting wear. We believe in using real materials, not substitutes.
Are they suitable for sensitive ears?
925 sterling silver works wonderfully for most people, however it is worth noting that silver is not suitable for everyone. Some people with specific metal sensitivities may experience mild irritation. If you have a known silver allergy or very sensitive ears, we recommend consulting with your doctor before wearing.
How do I clean and care for my earrings?
Wipe gently with a soft dry cloth after wear. Avoid prolonged exposure to harsh chemicals, perfumes, and saltwater to keep the silver looking its best. Store in a dry place when not in use.
Will the silver tarnish over time?
925 sterling silver can naturally tarnish with time and exposure to air and moisture. Regular gentle cleaning with a soft cloth will keep them shining. Avoid contact with perfumes, lotions, and chlorine to extend their life.
Order & Shipping
How long does delivery take?
Shipping timelines vary per country. Check out our Shipping Policy for local delivery times.
Can I track my order?
Absolutely. Once your order is dispatched you will receive a confirmation email with your tracking link. You can track your order on the Track Order page.
Can I change my delivery address after ordering?
Please contact us as soon as possible at help@bylulee.com if you need to change your address. Once your order has shipped, we are unable to make any changes.
Can I cancel my order?
You can cancel your order as long as it hasn't shipped yet. Contact us immediately at help@bylulee.com, and we will do our best to help.
Returns & Exchanges
What is the return policy?
We offer returns within 14 days of delivery. If you are not completely happy with your purchase, simply contact us and we will take care of the rest. Check out our Returns and Exchanges Policy.
How do I start a return or exchange?
Just reach out to our support team at help@bylulee.com with your order number, and we will guide you through the process quickly and easily.
What if my order arrives damaged or incorrect?
We are sorry if that happens. Contact us within 14 days of receiving your order and we will send a replacement or issue a full refund.